Carolina Restoration Group is a Charlotte-based contractor doing water damage, fire restoration, and mold remediation across the metro. Fifteen employees, two office staff, and field crews spread across job sites. The office network was one consumer-grade router handling everything — the office computers, the credit card terminal, the NAS, and guest devices all on the same Wi-Fi. Field techs were using their personal phones as hotspots to submit job photos and work orders. And when something broke, the owner was the de facto IT department — which meant tech problems were eating into time that should've gone to running the business.
We came in, mapped out what they actually had, and built a plan around what the business needed day-to-day. No overcomplicating it — just fixing the things that were costing them time and creating unnecessary risk.
Replaced the consumer router with a proper firewall and segmented the network — office systems, payment terminals, and guest Wi-Fi each on their own VLAN. One network problem can't affect everything anymore.
Set up company email for the full team so customer communication, work orders, and vendor contacts all go through accounts the business controls — not personal Gmail.
Ran proper Cat6 drops to the key workstations and access points so the office connections are wired where they need to be and Wi-Fi handles the rest.
Put them on a support plan with a single point of contact. When something breaks, someone answers — and proactive monitoring catches most issues before they become problems.
Payment terminals, office computers, and guest devices are separated. One misconfiguration can't take down everything else.
Staff use company accounts for customer communication. The owner can see what's happening and the business owns the contacts.
When something breaks, there's one call to make. Issues get handled — not added to the owner's to-do list.
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