Bitek Solutions is a Charlotte-based IT company providing managed IT services, cybersecurity, Microsoft 365 support, and network services to businesses across the greater Charlotte metro. Whether your office is in Uptown, SouthPark, Ballantyne, or anywhere in Mecklenburg County, our team is available onsite and remotely with a 1-hour response target.
We provide a full range of IT services to Charlotte businesses — from day-to-day helpdesk support to cybersecurity, cloud migrations, and network infrastructure.
Proactive monitoring, helpdesk support, patch management, and vendor coordination so your team can focus on the business, not tech issues.
Learn more →Endpoint protection, MFA enforcement, email security, and security assessments to reduce your exposure and meet cyber insurance requirements.
Learn more →Microsoft 365 setup, security hardening, SharePoint, Teams, and licensing management for Charlotte businesses of all sizes.
Learn more →Reliable Wi-Fi, structured cabling, firewall configuration, and network upgrades for offices across Charlotte and Mecklenburg County.
Learn more →We're not a national IT company with a remote call center. Bitek Solutions is locally based in Charlotte and serves businesses that need a real IT partner who knows the area, can be there in person, and is invested in the community.
Yes. Bitek Solutions is based in Charlotte and serves businesses across Mecklenburg County and the greater Charlotte metro, including Uptown, SouthPark, Ballantyne, and surrounding areas.
Absolutely. We provide onsite support across Charlotte and Mecklenburg County. For urgent issues, we aim to be there within hours. We also handle many issues remotely to reduce downtime.
We target a 1-hour response for critical issues. For non-critical requests, response times vary by priority level — we set clear expectations with every client during onboarding.
Most of our Charlotte clients have between 5 and 100 employees. We work across a range of industries including professional services, healthcare, finance, and retail.
Yes. Cybersecurity is a core part of what we do. We help Charlotte businesses implement MFA, endpoint protection, email security, and meet cyber insurance requirements.
Schedule a free IT assessment and get a clear view of your current risks, opportunities, and next steps.