We provide on-site and remote IT support across the greater Charlotte metro area and surrounding communities in North and South Carolina. Remote managed IT is also available for businesses in Puerto Rico.
We dispatch on-site IT support to each of these areas. Each location page covers what local businesses typically need and what we can handle on the ground.
Mecklenburg County · North Carolina
Our primary service hub — on-site IT support for businesses throughout Charlotte, including Uptown, South End, Ballantyne, Steele Creek, University City, and surrounding neighborhoods. Charlotte is where most of our clients are based and where our response times are fastest.
Cabarrus County
On-site and remote IT support for businesses in Concord, including the Cabarrus County corridor and surrounding business districts.
Mecklenburg County · Lake Norman Corridor
IT support for growing businesses in Huntersville and the Lake Norman corridor north of Charlotte.
York County · South Carolina
Managed IT and on-site support for businesses in Fort Mill and the York County area just south of the NC-SC state line.
York County · South Carolina
IT support for businesses in Rock Hill, one of the fastest-growing business corridors in South Carolina near Charlotte.
Remote IT is fine for most issues. But when your server room floods, your network switch fails, or a new office needs to be wired up — you need someone who can actually be there. That's the difference Bitek Solutions brings to Charlotte-area businesses.
Give us a call or drop us a message. We'll tell you straight whether we can support you on-site, remotely, or through a hybrid arrangement — no run-around.
Mon–Fri 8am–6pm EST
For small and midsize businesses that don't have internal IT staff, Bitek Solutions handles the day-to-day technology work that keeps operations running.
Your team has a real support line when something breaks. Helpdesk, troubleshooting, device issues, and account problems — handled remotely with fast response, and on-site when needed.
User accounts, email setup, security configuration, Teams and SharePoint support — ongoing Microsoft 365 administration so your team doesn't have to figure it out alone.
Endpoint protection, MFA enforcement, email security, and backup planning — practical security steps that reduce real risk for small offices without requiring a dedicated security team.
New office setups, Wi-Fi design, structured cabling, and firewall configuration — getting your office network right from the start so it doesn't become a problem later.
Internet providers, software vendors, hardware suppliers — Bitek Solutions can coordinate with your technology vendors so your team isn't stuck in the middle of technical conversations.
IT support available in English and Spanish — for teams with bilingual staff, businesses serving Spanish-speaking clients, and companies based in Puerto Rico.
Bitek Solutions primarily serves small and midsize businesses with 5 to 100 employees — teams large enough to need consistent IT support, but not large enough to justify a full-time internal IT hire. We support professional services firms, retail businesses, healthcare-adjacent organizations, logistics operations, and general offices throughout Charlotte and the Carolinas.
View our full service catalog →In addition to our primary service areas, we regularly provide on-site support across the broader Charlotte metro region.
We also provide on-site support throughout Matthews, Pineville, Gastonia, Mint Hill, Monroe, Indian Trail, Mooresville, and Cornelius — along with many other communities in the greater Charlotte region. Contact us if your area is not listed; we may still be able to help.
Managed IT, cybersecurity, Microsoft 365, cloud, AI automation, network cabling, and web design — all available in our service areas.
View All Services →We work with healthcare, retail, professional services, education, and logistics businesses across Charlotte and the Carolinas.
Industries We Serve →