This is a representative client story based on the type of work Bitek Solutions regularly performs for small businesses in Charlotte, NC. Specific identifiers have been omitted at the client's request.
This professional services firm had been operating with the same IT setup for years — but as the team and client base grew, the technology wasn't keeping up. The previous IT provider was slow to respond, and issues kept coming back without any real root-cause fixes. When the firm started looking at cyber insurance requirements, they realized how many gaps they had.
Bitek started with a full IT and security assessment — reviewing Microsoft 365 configuration, endpoint security, network setup, backup status, and documentation. We delivered a clear findings report, then executed a structured remediation plan.
Audited the entire M365 tenant — admin roles, MFA status, email security, sharing settings, and license assignment. Closed every identified gap.
Enforced MFA across all user accounts, cleaned up admin roles, and configured Conditional Access policies to restrict risky sign-ins.
Deployed and configured endpoint security on all devices, ran cleanup on stale and misconfigured machines, and validated patch status.
Created complete documentation for the environment — network topology, user accounts, software inventory, vendor contacts, and password management structure.
Reviewed network infrastructure and backup configuration. Verified backup jobs were actually running and recoverable — a step many businesses skip.
Onboarded the firm into our managed IT service — clear ticketing process, defined response expectations, and a monthly review cadence to track progress.
Every user and admin account now requires multi-factor authentication. Zero exceptions.
No more institutional knowledge locked in one person's head. Everything is documented and accessible.
Security controls now align with what the insurer required. The renewal process went smoothly.
Clear ticketing process and defined response expectations — no more wondering when help will arrive.
Backup jobs confirmed as running and tested for recoverability — not just assumed to be working.
Quarterly reviews keep priorities aligned with business goals — no more guessing what to fix next.
Schedule a free IT assessment and get a clear view of your current risks, opportunities, and next steps.