Cabarrus Family Dental — IT Support, Concord NC

The Challenge

An IT Setup That Hadn't Been Looked at in Years — and It Was Starting to Show

Cabarrus Family Dental runs two locations in the Concord area. The practice had been getting by on the same IT setup for a long time — which works until it doesn't. At the second location, the Wi-Fi was so unreliable that staff had gotten into the habit of restarting the router before their shift. Patient check-in slowed down, the practice management software lost connection mid-session, and the front desk kept a workaround list in a notebook. When the practice manager asked about their backup situation, the honest answer was: nobody was sure. They knew backups were supposed to be running, but they'd never been tested.

Second-location Wi-Fi failing multiple times per day — staff manually restarting the router as a workaround
Practice management software losing connection during patient sessions at unpredictable times
Backup solution in place but never tested — no confidence patient records could actually be recovered
No documentation of the IT environment — nobody had a clear picture of what was connected or configured
No proactive monitoring — problems were discovered when something stopped working

How Bitek Helped

New Network Equipment, Tested Backups, and a Clear Picture of What They Actually Have

We started with a full walkthrough of both locations — not to sell them a list of upgrades, but to understand what was actually causing problems. Some things needed replacing; others just needed to be configured correctly. The Wi-Fi issues were hardware — the existing access points couldn't handle the load. The backup situation needed a full reset.

Network Equipment Replacement

Replaced the aging access points and switching equipment at the second location. Properly configured channels and coverage so the practice management software and front desk systems stay connected through a full patient day.

Backup Setup with Verified Recovery

Rebuilt the backup solution with automated nightly jobs covering patient records and practice software data. Ran a test restore and documented the recovery process — so if something goes wrong, the steps are written down, not guessed.

IT Environment Documentation

Walked both locations and documented what's installed, what's connected, and how it's configured. The practice manager now has an actual inventory — not institutional knowledge held by whoever set things up years ago.

Ongoing Managed IT Support

Put the practice on a support plan with proactive monitoring. Most issues now get flagged before they interrupt patient care — and when something does need attention, there's a clear process for getting it handled.

Results

Wi-Fi Stopped Being a Daily Problem, Backups Are Tested, and There's Actual Documentation

Reliable Connectivity

The second location's Wi-Fi runs through a patient day without the staff needing to touch the router. Practice management software stays connected.

Backups With a Recovery Plan

Automated backups run nightly and have been tested. The practice knows what they have and how long recovery would take if they ever need it.

IT Documentation That Exists

Both locations are documented. New staff and any IT provider can understand the setup without relying on whoever remembers how it was set up.

Cabarrus Family Dental — Reliable IT Across Two Locations and Backups They Can Actually Trust